FAQ
-
SheVibe is dedicated to making our website accessible to all customers. We have launched a new version of the site as a first step in ensuring compliance and will be diligently working through text, pictures and descriptions to meet the recommendations of WCAG 2.1. If you find that you are havin...
-
If your product malfunctions or becomes defective within the first year of ownership, SheVibe will replace it for free! Some restrictions may apply. Depending on our existing agreements, your product's manufacturer may require that you obtain your replacement directly from them. We will refer yo...
-
If you change your mind, you have 30 minutes from the time your order is placed to cancel. After that time, your order may not be canceled. If you wish to cancel your order, please sign into your account and click on the order you wish to cancel.
-
Do You Have Replacement Cords?
Thank you for reaching out. We have a handful of batteries and chargers featured here: Batteries & Chargers If you don't see the item you're looking for, please reach out to the manufacturer directly. If you need help locating the manufacturer's contact info, we're happy to help. Have a gre... -
Do you offer a "Satisfaction Guarantee"?
The short answer is no. Sex toys are not a "one size fits all" item. What knocks the socks off of one person, may just be "meh" for another. But that's part of the fun - finding out what makes your toes curl and exploring the mysteries of your body. Sex toys can be so versatile; try your toy on m... -
Do you offer expedited shipping?
Expedited Shipping Methods with guaranteed transit times are 3 Day, 2 Day and 1 Day. Carrier will be UPS or FedEx. Expedited orders are in transit for the amount of time promised by the carrier barring any unforeseen circumstances. We are not responsible for delays caused by weather or other fact... -
The Free Shipping Offer applies to qualifying U.S. orders of $68 or more (after discounts, before taxes). May ship via an economy method. The shipping department determines the most economical method. Packages may not qualify for re-routing services. Transit Time: 3 to 6 business days. Transit t...
-
At this time, we are shipping packages within the U.S. and Canada only.
-
High Value Orders Requiring A Signature
Due to updates to payment processing guidelines, U.S. orders of $500 or more will automatically ship Signature Required. If you would like to waive the signature requirement, please email us within an hour of placing your order. If you have already paid for signature required at checkout, let us ... -
How do I use my Power Up Points?
Reward points can be redeemed for discount codes. You can use one code per transaction. Sign into your SheVibe account. On a PC: Click the Help drop down at the top right of the site. On a mobile phone: Click the hamburger menu at the top left, scroll down to the Help menu. Click on the Rewards ... -
How do SheVibe coupon codes work?
One coupon code is allowed per transaction. This includes Power Up Points coupon codes. If multiple codes are being offered at once, you can decide which code best suits your purchasing situation. Discounts are calculated on subtotal of all qualifying products. Shipping & taxes are not includ... -
How will the billing or charge information appear on my bank or credit card statement?
How will the billing or charge information appear on my bank or credit card statement? Credit Card Payments - SV COM 8887438423 PayPal Payments - SV INC, SV COM or SV COM ONLINE Amazon Pay Payments - AMZ*SheVibe Klarna Payments - KLARNA Please note that we are unable to control how we are displa... -
If my item is out of stock will it be backordered?
While we do our best to fill your order as expediently as possible there are occasions when an item may not be available. We will notify you as soon as possible and cancel and refund that part of your order or give you the opportunity to select an alternate item. If you would like to be notified ... -
I just received my new toy, now what?
We want you to have fun with your new toy! The better care you take of them, the longer they will last. Get the down low on the best practices to take proper care of your investment. -
I'm overwhelmed by all the choices - can you help?
Here are some convenient links to help you with your product selection! We are happy to answer any questions you may have prior to you placing your order. Personalized Product Recommendations Educational Guides & Sex Toy Tip Videos -
I need help with an order I've placed.
To log in to your account, register an account or manage your SheVibe account, please click here. To track an order that has already shipped, please click here. For other FAQ's, please click here. -
Need help finding a toy or how to care of them? Check out our educational guides here!
-
Here at SheVibe, we understand that ordering online without seeing your items in person can be challenging. We want you to be pleased with your selection and have done our best to bring you the most detailed product pictures and descriptions. Your use of the SheVibe site implies your understandin...
-
What shipping methods do you use?
FREE & STANDARD SHIPPING Free Shipping: Applies to qualifying U.S. orders of $68 or more (after discounts, before taxes). Standard Shipping: $7.50, available on all orders. Enhanced Shipping: $11.50, available on all orders. May ship via an economy method. The shipping department determines ... -
Where do I enter my coupon code?
You can enter your coupon code once you enter checkout. Please note that only one coupon code per transaction is permitted. -
Why do you need my e-mail and phone number?
When you place your order, SheVibe will send you a few emails: Order confirmation Shipping and Tracking confirmation Problem with your order (situation specific) If you did not receive your order emails: Have you checked your spam folder and Gmail promotions tab? Did you check out with an alter... -
Will I receive any unsolicited emails or catalogs?
Absolutely not. We will only communicate with you regarding the order you have placed and only as necessary. We will not sign you up for our newsletter (although you are welcome to!). We will not send you a paper catalog or mailed solicitations. We will not sell your information to any third part... -
Will the packaging be discreet?
We always use discreet packaging with no reference to SheVibe.com. Domestic packages will have no reference to their contents. All of our packages are either plain brown boxes or standard, carrier issued packaging. Occasionally we use opaque pad paks. Our return address is also benign. See a samp... -
Creating a Wishlist and adding products: Once you've created a SheVibe account, you're able to create Wishlists. Login to your SheVibe Account. Click the Help button, then click on Your Wishlist in the drop down. Click on "New Wishlist" to begin. Enter a name for your list in the "Create A New...
-
Your prices are really low but I want to save even more…
You are a great candidate for the Power Up Rewards Program! Join and earn discounts and perks on future orders. Earn every time you shop! Just make sure you're signed in before checking out and you'll be earning rewards! First time customers can sign up for our newsletter and receive a one time ...